Terms and Conditions

Use of the MITATA Site is subject to legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms.

You acknowledge and agree that these Terms, together with our Privacy Policy and our Cookie Policy, constitute the entire agreement between you and MITATA with respect to access of the sites (included browsing and/or use of any interactive features) of those portions of the MITATA website.

MITATA may change these Terms at any time by posting changes on the sites. Any changes are effective immediately upon posting. The continued use of the sites constitutes your agreement to any revised Terms.

1. GENERAL CONDITIONS

All Terms and Conditions are applied to agreements made on the MITATALENS website with written acceptance by MITATA. These conditions are formally accepted by the Purchaser at the time of purchase. With the confirmation of the order, you declare as the Purchaser that you agree to these conditions. Any changes to the Terms and Conditions shall be considered valid only after written acceptance by MITATA, in written form, by email.

In consideration of your use of MITATALENS.com you agree to provide true, accurate, current and complete information as prompted by MITATA and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or MITATA has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, it has the right to suspend or terminate your account and refuse any and all current and future use of the Site.

2. CHILDREN PROTECTION

MITATALENS.com is not available for users under 18 years. If you are under the age of 18, then your parent or a guardian review and accept this agreement on your behalf through MITATALENS.com registration procedure.

3. SHIPPING

If the item is unclaimed or a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, the Purchaser agrees to pay the reshipping fee (depending on the selected shipping method) to MITATA for reshipping and repacking. MITATA agrees to cover part of the shipping fee only once.

4. Import Duties, Sales Taxes or Value Added Taxes

Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country. MITATA does not have any control over this and it is Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in his/her country.

5. Responsibilities

Once the item has been sent and the Purchaser has received their tracking number, the Purchaser agrees to take over full responsibility for delivery. Purchasers agree to track their own orders. Check our Shipping & Tracking Section for details.

If the tracking for your parcel shows the wording " Delivered", MITATA is unable to issue any refund.

6. CLAIMS, RETURNS OR EXCHANGES

Customers are required to consult with their Eye Care Specialist BEFORE ordering from our store. We can only accept returns if the lenses are found to be factory defective.

Any refund will be issued within 120 days from the date of purchase. All refunds will be made in USD and we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.

In the case that you receive factory defective lenses, we will exchange them free of charge. Defective contact lenses may only be exchanged for the exact same lens model, color and prescription.

In the case that you receive defective lenses, you must proceed as follows:

  • 1. Contact MITATA’s Customer Service Department by logging into your account and submit a ticket within seven business days from the receipt of your shipment.
  • 2. Return the defective lenses to MITATA, including everything that came in the package with your shipment such as the box, case and labels.
  • 3. Returning defective lenses must be sent within seven business days from the time that the customer initially contacted MITATA’s Customer Service Department to report the defect.

We recommend that you do not accept deliveries which are obviously damaged. For detailed information about returns, please visit our return policy section. The costs of returning the goods to MITATA will be paid by the Purchaser. The Purchaser agrees and accepts this policy.

7. RESPONSIBILITY AND WARRANTIES

All items sold on MITATALENS.com are delivered in original packaging and in accordance with the information sent by the Purchaser. We are not responsible for errors in the information made by the Purchaser at the time of ordering. The responsibility of proper use of the lenses and following the instructions included in each product, falls upon the Purchaser. It is up to the Purchaser to follow proper maintenance, seek eye care and to regulate the tolerability of their own lenses. For this reason, we recommend a visit to your Eye Care Specialist every 6 months and that you follow the advice given in the instructions accompanying our product.

8. COUNTERFEIT EDUCATION

As we are a premium brand, counterfeiters try to benefit from our popularity by fooling customers into purchasing fake products. Counterfeit lenses are illegal and may be harmful to your health. A counterfeit product is one that is made of exact imitation of something valuable or important with the intent to deceive the consumer into believing it to be genuine.

Counterfeiting is illegal and damaging to our global economy by removing honest jobs, costing legitimate revenue by not paying taxes, and harming ethical business people. Counterfeiting is not a victimless crime. Consumers who believe they are purchasing genuine items are left with inferior items that cannot live up to their expectations.

Counterfeiters are not accountable to human rights and environmental regulations. Counterfeiters don’t adhere to child labor laws, anti-sweatshop laws, or restricted substances laws, putting both workers and the environment at risk. Fundamental human rights of workers employed by counterfeiters, such as basic safety and health precautions, are often compromised or entirely ignored creating a work environment that is safe for no one. Moreover, counterfeit lenses can be harmful to your health.

MITATA is very attentive to the safety and quality of the materials used in its products. Lenses are Medical devices highly regulated that require use with caution. Our authentic products are highly regulated and registered by government institutions such as the FDA, CE mark and the ministries of health in all countries we have expanded to. Moreover, MITATA lenses are in compliance with the ISO International Standards. This ensures that products and services are safe, reliable and of good quality. Counterfeit products do not go through such a vigorous process due to its length and cost.

MITATA is not responsible for any claims arising from counterfeit products or from purchases of products from unauthorized resellers. Otherwise, if you purchase from an unauthorized channel, be aware that MITATA shall not be responsible in any way for legal aspects or health issues. Moreover, you can not ask MITATA to replace items or issue refund referring to lenses purchased from an unauthorized channel.

We combat counterfeiting to safeguard our customer’s eyes and avoid the risk for a number of dangerous health consequences. We vigorously pursue counterfeiters selling counterfeit lenses.

Report Counterfeits

If you think you have identified or purchased a counterfeit MITATA product, we would greatly appreciate your help in fighting this battle by reporting the incident to our company. By locating counterfeiters and taking legal action against them, we are doing our part to eliminate future incidents of counterfeiting from occurring. To report counterfeits, please e-mail: service@mitatalens.com

The following information is helpful to us when trying to take action against a counterfeiter:

  • Location Name and Address
  • Type of Location (eBay, independent boutique, unauthorized retailer, etc.)
  • Product Being Sold
  • Link to suspicious online listing

9. PERSONAL INFORMATION

The personal information disclosed by the Purchaser at the time of the order will be retained by MITATA is a computer database. All personal information will be treated solely for the purposes of the correct order entry, business contacts, and after-sales service. The customer is free at any time to request the modification or deletion of their own personal information. for further information, please check our Privacy Policy.

10. PLACE OF JURISDICTION

In the case of any disputes arising, the place of jurisdiction will be Shenzhen, China.

11. COPYRIGHT

Everything you find on MITATALENS.com is copyrighted unless otherwise noted and may not be used without the written permission of MITATA. MITATA neither warrants nor implies that your use of materials displayed on MITATALENS.com will not infringe upon the rights of third parties not owned by or affiliated with MITATA. Images and videos of products displayed on the Site are either the property of, or used with permission by MITATA. The use of these images by you, or anyone else authorized by you, is prohibited. Any unauthorized use of images may violate copyright, trademark, privacy and publicity laws, and/or communication regulations and statutes. Trademarks and logos displayed on the online store, Desiolens.com, are all registered trademarks. Your misuse of the trademarks displayed in our store, or any other content on the store, is strictly prohibited.

12. LIABILITY

In any case,MITATA will not be liable for errors in the activity of the site. The images of the products are indicative only. See the product description for the technical characteristics of the products.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.

MITATA owns all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).

MITATA owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the sites.

MITATA also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the sites for any purpose not explicitly permitted is a violation of MITATA’s copyright and other proprietary rights.

No part of the sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of MITATA. This prohibition also includes framing any content from the sites, as well as unauthorized linking.

Disclaimer/Limitation on Liability: use of and browsing in the Sites are at your own risk. Neither MITATA nor any party representing or otherwise affiliated with MITATA in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement.

Solicited information that you submit to MITATA by email in order to register or sign up, to submit appropriate questions to the sites, and/or to purchase products, as applicable, are subject to our Privacy Policy [linkare alla privacy policy]. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by MITATA and MITATA may use such materials in any manner that it deems appropriate.

Links: MITATA is not responsible for third party websites that link to or from the sites. MITATA does not endorse any such sites or the goods or services offered on such sites. MITATA disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. MITATA shall not be held liable or responsible for the content of any sites that link to or from the sites

Any dispute over the content or use of the sites shall be governed by the substantive laws of Italy. Jurisdiction and venue of any such action shall be vested solely in the courts of Shenzhen – China.

IMPORTANT INFORMATION

The sites are not intended to provide any medical information.

Caution: to avoid irritation or more serious disease to your eyes, we recommend an annual or semi-annual check-up with your Eye Care Specialist. If you have never worn contact lenses before, we recommend that you visit your Eye Care Specialist to establish tolerance to contact lenses first.

For more information, please send an e-mail to legal service@mitatalens.com

LAST UPDATED: Dec 2021
2011-2021 All Rights Reserved @MITATA.